At Luxend, we believe in helping you find the perfect product. If your purchase isn’t exactly what you wanted, we encourage you to exchange it for something that better suits your needs!

• Eligibility for Exchanges:

  You may exchange most new, unused items in their original packaging within 30 days of delivery. Exchanges are a great option for resolving issues such as incorrect size, color, or style.

  If the exchange is due to an error on our part (e.g., incorrect or defective items), we will cover the shipping costs for the exchange.

• Processing Time:

  Once we receive your returned item, exchanges are processed within 3–5 business days. Your replacement item will be shipped promptly, with delivery times typically ranging from 5–10 business days, depending on your location.

• How to Initiate an Exchange: <

  To exchange an item, please submit a ticket at the Help Desk. Once your exchange request is approved, we will provide you with a return shipping label and detailed instructions on where to send your package.

  Note:Items returned for exchange without prior approval will not be accepted.

We’re here to make the process as smooth as possible. If you have any questions, don’t hesitate to reach out to our support team.

At Luxend, we strive to ensure your shopping experience is smooth and seamless, including fast and reliable shipping for all your purchases.

• Shipping Locations:

  We ship to New Zealand, Australia, Fiji, and the United Kingdom. If you’re located outside of these regions, please contact our support team to discuss potential shipping options.

• Shipping Times:
  • Standard Shipping: Orders typically arrive within 7–14 business days.
  • Please note that shipping times may vary depending on your location and any unforeseen delays, such as customs processing for international orders.
• Shipping Costs:

  Shipping rates are calculated at checkout based on your location and selected shipping method. Free shipping is available on orders over a certain amount (see website for current promotions).

• Order Processing:

  All orders are processed within 2 business days. You will receive an email confirmation with your tracking information once your order has been shipped.

• Customs and Duties:

  For international orders, customs fees or import duties may apply depending on your country’s regulations. These costs are the responsibility of the customer and are not included in the order total.

If you have any questions or need further assistance with shipping, please contact our support team. We’re here to help!

At Luxend, we want you to shop with confidence. If you're not completely satisfied with your purchase, you can return it for a refund.

• Eligibility for Returns:

  Most new, unused items in their original packaging may be returned within 30 days of delivery for a full refund.

  If the return is due to an error on our part (e.g., you received an incorrect or defective item), we’ll cover the return shipping costs.

• Processing Time:

  Refunds are typically processed within four weeks after you return the item. This time includes:

  • 5–10 business days for us to receive the item.
  • 3–5 business days to process the return.
  • 5–10 business days for your bank to process the refund.
• How to Initiate a Return:

  To start a return, please submit a ticket at the Help Desk. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on where to send your package.

  Note:Items returned without prior approval will not be accepted

If you have any questions about our returns process, feel free to contact our support team. Your satisfaction is our priority!